Other than submitting the change request, Virtana Platform does not interact with the change management system. Any other actions involving the request must be done within the change management system itself.
This integration allows you to create change requests in Cloud Cost Management (CCM), directly from the Cost Savings Dashboard. Change requests are based on Idle Resource and Right Sizing Recommendations.
Other than submitting the change request, Virtana Platform does not interact with the change management system. Any other actions involving the request must be done within the change management system itself.
Related Topics
Configuring Change Management Integrations
Modifying Change Request Settings
After the CMS integration is properly configured, recommendations listed on the Idle Resources and Right Sizing pages will include buttons to manually implement a change request.
You can use policies to select a CMS to associate with specific types of change request recommendations in Cloud Cost Management (CCM) . You can also use policies to customize the settings for specific types of change requests. You can associate only one CMS per policy.
During the configuration of a change management system (CMS), you identify the default policy settings to implement for a change requests if no other policies apply to the request.
An overview of the steps for implementing change requests is provided in the following drawing.
Related Topics
Configuring Change Management Integrations
You can create a change request from the Cost Saving Opportunities page. Change requests can be submitted to ServiceNow or Jira for both idle resource and right-sizing recommendations.
About This Task
You can create a single request, multiple requests, or requests for all Cloud Cost Management (CCM) recommendations at one time.
The change request button only displays when a valid recommendation is available.
Prerequisites
You must have ServiceNow or Jira added as an integration in Virtana Platform.
A data source must be configured in Virtana Platform.
Steps
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Navigate to the Cost Saving Opportunities page and select either the Idle Resources or the Right Sizing tab.
The Recommendation Details table displays proposed changes. Any row with a recommended change displays a Create button in the Change Request column. If a request is already submitted, a request number displays.
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Do one of the following:
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To initiate creation of a single change request:
Scroll to the Change Request column and click Create in any row.
Tip
Alternatively, you can create a change request by expanding the content of any row in the Details table and clicking the Create button that displays.
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To initiate creation of multiple change requests:
Check the boxes for the entities in the table for which you want to create change requests.
Click Actions > Create change request for selected entities.
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To initiate creation of change requests for all recommendations at once:
Click Actions > Create all change requests.
A message displays, verifying that you want to create one or more requests in your service management application and for which entities.
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Click Create Change Request in the message.
When the request is submitted to the service manager, the number assigned to the request displays in the table.
Related Topics
There are two aspects to modifying change request settings. You can modify the baseline Default Issue Settings that are selected when you create a change management system (CMS) integration. You can also modify the settings in an Idle Resources or Right Sizing policy that are related to change management.
Part of the CMS integration setup includes selecting default settings for change requests. Virtana Platform imports the fields available in your CMS. You select from those fields when choosing the default settings. The fields available for selection vary with each customer's CMS configuration. You can modify the available default fields at any time by adding items to or deleting items from the integration's Default Issue Settings list.
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After you select the Default Issue Settings fields, those fields are made available in a section of the Cloud Cost Management (CCM) policy form. When configuring an Idle Resources or Right Sizing policy, you can choose to enable or disable the change request feature. If you enable change requests, you then have the option of using the Default Issue Settings or modifying the default fields.
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There are two places in the UI from which you can configure policies. From Cost Saving Opportunities, you can click a policy badge in the Idle Resources or Right Sizing details tables. A policy configuration form displays, from which you can modify the policy. The settings for Change Requests are located on the policy's General Parameters tab.
From Settings>Policies, an administrator can also create or edit Right Sizing and Idle Resources policies.
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